Last updated: Oct 01, 2024

This privacy notice for EcoFluent (‘we’, ‘us’, or ‘our’) outlines how and why we collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you:

• Visit our website at https://ecofluent.co.uk, or any of our sites that link to this privacy notice.
• Engage with us in other ways, including through sales, marketing, or events.

If you have any questions or concerns, reading this privacy notice will help you understand your privacy rights and choices. If you disagree with our policies and practices, please refrain from using our Services. If you have any further questions or concerns, contact us at [email protected].

SUMMARY OF KEY POINTS

This summary highlights key points from our privacy notice. You can find further details by following the links or checking the table of contents below for specific sections.

• What personal information do we process?
  When you use our Services, we may process personal information based on how you interact with us and the Services, the choices you make, and the features you use. Learn more about what personal information you disclose to us.

• Do we process sensitive personal information?
  We do not process sensitive personal information.

• Do we collect information from third parties?
  We do not collect information from third parties.

• How do we process your information?
  We process your information to provide, improve, and administer our Services, communicate with you, ensure security, prevent fraud, and comply with legal requirements. We may also process your information for other purposes with your consent. Learn more about how we process your information.

• When and with whom do we share personal information?
  We may share information in certain situations and with specific third parties. Learn more about when and with whom we share your personal information.

• How do we keep your information safe?
  We have organizational and technical measures in place to protect your personal information. However, no system can be 100% secure, and we cannot guarantee complete protection against unauthorized access, theft, or other breaches. Learn more about how we protect your information.

• What are your rights?
  Depending on where you are located, privacy laws may provide you with certain rights regarding your personal information. Learn more about your privacy rights.

• How do you exercise your rights?
  The easiest way to exercise your rights is by submitting a data subject access request or by contacting us directly. We will review and act on any request in accordance with applicable data protection laws.

For more detailed information, review the full privacy notice.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW LONG DO WE KEEP YOUR INFORMATION?
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
8. DO WE COLLECT INFORMATION FROM MINORS?
9. WHAT ARE YOUR PRIVACY RIGHTS?
10. CONTROLS FOR DO-NOT-TRACK FEATURES
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you provide to us

In short: We collect personal information that you voluntarily provide to us.

We gather personal information that you voluntarily share with us when you express an interest in our products or Services, participate in activities related to the Services, or otherwise contact us.

• Personal Information You Provide: The personal information we collect may include your name, phone number, email address, contact preferences, billing address, property information, benefit information, and address details.
• Sensitive Information: We do not collect sensitive personal information.

Please ensure that all personal information you provide is accurate and notify us of any changes.

Information automatically collected

In short: We automatically collect certain technical information when you use our Services.

We automatically gather certain information when you visit, use, or navigate our Services. This information may include device and usage information like your IP address, browser type, and operating system, but it does not reveal your identity.

• Device Data: We collect data such as your IP address, device identification, and location data, depending on your device settings.

For more information on the cookies and tracking technologies we use, refer to our Cookie Notice: ecofluent.co.uk/privacy-policy.

2. HOW DO WE PROCESS YOUR INFORMATION?

In short: We process your information to deliver, improve, and manage our Services, communicate with you, ensure security, and comply with legal obligations.

We process personal information for several reasons, including:

• To request feedback.
• To send marketing communications (according to your preferences).
• To deliver personalized content and advertisements.
• To ensure the effectiveness of marketing campaigns.
• To safeguard vital interests and prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In short: We only process your personal information when we have a valid legal reason.

The General Data Protection Regulation (GDPR) and UK GDPR require us to rely on specific legal bases for processing your personal information, such as:

• Consent: You may withdraw your consent at any time.
• Legitimate Interests: For marketing activities or improving the user experience.
• Legal Obligations: To comply with legal requirements.
• Vital Interests: To protect someone’s life or prevent harm.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In short: We may share your information in specific situations, including:

• Business Transfers: During mergers, acquisitions, or sales of company assets.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In short: We use cookies and similar tracking technologies to collect and store information.

Learn more about cookies and tracking technologies in our Cookie Notice: ecofluent.co.uk/privacy-policy.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In short: We retain your information for as long as necessary for the purposes outlined in this privacy notice.

Once we no longer need your personal information, we will either delete or anonymize it, unless legal requirements dictate otherwise.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In short: We implement organizational and technical security measures to protect your personal information.

While we strive to protect your information, no system is 100% secure. We cannot guarantee complete protection from unauthorized access or other breaches.

8. DO WE COLLECT INFORMATION FROM MINORS?

In short: We do not knowingly collect or market to children under 18.

If we learn that we have collected data from minors under 18, we will take steps to delete it. If you are aware of such data collection, please contact us.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In short: Depending on your location, you may have rights regarding your personal information, such as access, rectification, and deletion.

You may request access to your personal information or withdraw consent to its processing at any time.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

In short: We currently do not respond to Do-Not-Track (DNT) signals, as there is no uniform standard.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In short: Yes, we update this notice as necessary to stay compliant with relevant laws.

We may make updates to this privacy notice. The updated version will be indicated by an updated ‘Revised’ date at the top of this notice.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have any questions or comments, you can contact us at:

EcoFluent
362 Derby Street
Bolton BL3 6LS
England
Email: [email protected]
Phone: 07462731912

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to access, update, or delete your personal information in line with applicable laws. To request access, please submit a data subject access request.